Refund policy

Returns and Refunds

5.1 Due to the bespoke nature of our products, returns or refunds are not accepted in terms of Section 20(3)(c) of the CPA.

5.2 Should your item arrive damaged or defective, please notify us within 48 hours of receipt and include clear photographs. We will assess the issue and, if applicable, repair or replace the item.

5.3 Natural variations in wood grain, tone, or texture are to be expected and are not considered defects.

5.4 Our goal is total client satisfaction — we will always strive to resolve any concerns fairly and promptly.